Privacy Policy

Hakuna Matata Watersports Ltd.
Last updated: 19 July 2026

1. Introduction

Hakuna Matata Watersports Ltd. ("Hakuna Matata", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you:

visit our website;
make a booking;
contact us;
participate in our watersports activities; or
otherwise interact with us.

By using our website or our services, you acknowledge that you have read this Privacy Policy.

2. Data Controller

Hakuna Matata Watersports Ltd.

Diani Beach, Kwale County
Kenya

Email: hakunamatataws@gmail.com

3. Information We Collect

Depending on your interaction with us, we may collect:

Personal Identification Information

Full name
Email address
Telephone number
Nationality (where relevant)
Emergency contact information

Booking Information

Activities booked
Booking dates and times
Number of participants
Special requests
Previous experience level
Age or date of birth (where required for safety)

Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not store your complete credit or debit card details.

Health and Safety Information

Where necessary for your safety, we may ask for information regarding:

swimming ability;
relevant medical conditions;
injuries;
allergies;
physical limitations;
fitness to participate.

This information is collected solely for safety purposes.

Website Information

When you visit our website, we may automatically collect:

IP address;
browser type;
device information;
operating system;
pages visited;
time spent on our website;
referring website.

4. How We Use Your Information

We use your information to:

process bookings;
provide watersports activities;
communicate with you;
answer enquiries;
process payments;
provide customer support;
ensure participant safety;
comply with legal obligations;
improve our website and services;
prevent fraud;
maintain business records.

If you subscribe to our newsletter or expressly consent, we may also send promotional offers or news about Hakuna Matata Watersports.

You may unsubscribe at any time.

5. Legal Basis for Processing

Where applicable, we process personal information because:

it is necessary to perform a contract with you;
you have provided consent;
we have legitimate business interests;
we must comply with applicable legal obligations;
processing is necessary to protect vital interests, particularly participant safety.

6. Cookies

Our website may use cookies and similar technologies to:

operate the website;
remember your preferences;
analyse website traffic;
improve user experience.

You may control cookies through your browser settings.

Disabling cookies may affect certain website functions.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with:

payment service providers;
website hosting providers;
booking platform providers;
IT service providers;
insurers;
legal advisers;
government or regulatory authorities where legally required;
emergency services where necessary to protect health or safety.

All third parties are expected to protect your information appropriately.

8. International Transfers

Because we welcome international visitors, your information may be processed in Kenya and, where necessary, by trusted service providers located in other countries.

Where appropriate, we take reasonable steps to ensure that your information receives an adequate level of protection.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide our services;
comply with legal obligations;
resolve disputes;
enforce agreements;
maintain accounting and tax records.

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of your information;
object to certain processing;
withdraw consent where processing is based on consent;
request restriction of processing;
request data portability where applicable.

To exercise these rights, please contact us using the details below.

11. Security

We implement reasonable administrative, technical and organisational measures designed to protect your personal information against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure;
destruction.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our activities may be available to children only with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children without appropriate parental consent.

13. Photographs and Videos

During activities, we may take photographs or videos for promotional purposes, including use on:

our website;
social media;
brochures;
advertising materials.

Where required by applicable law, we will request your consent before using identifiable images.

If you prefer not to appear in photographs or videos, please inform our staff before your activity begins.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised "Last updated" date.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us: